The Ethiopian Herald Wednesday March 18, 2026
REQUEST
FOR EXPRESSION OF INTEREST
(CONSULTING SERVICES - FIRM SELECTION)
SELECTION AND EMPLOYMENT OF A FIRM TO CONDUCT M&E ON INDICATORS, INCLUDING A SATISFACTION SURVEY ON
DIGITAL ID SERVICES
Country: Ethiopia
Project: Ethiopia Digital ID for Inclusion and Services Project
Project ID: P179040
Credit No. IDA-74630
Assignment Title: Selection and Employment of a Firm to conduct M&E on indicators, including a satisfaction survey on
Digital ID services Ref. NO: ET-NIDP-491112-CS-QCBS
The Federal Democratic Republic
of Ethiopia, Ministry of Finance (MOF), has
received financing from the World Bank toward the cost of Ethiopia Digital ID for Inclusion and Services Project.
National ID Program, the ultimate
project implementer intends to apply part of the proceeds for selecting of Consulting Firm for supervision of
Office Renovation Works.
National ID Program as part of
the project implementation program is looking for
consulting firm to conduct M&E on indicators, including a satisfaction survey on digital id services that
supports the NIDP.
Experienced consulting Firms who
have considerable experience are invited to
express their interest for the assignment.
Objectives of the Assignment
Monitoring and Evaluation (M&E) of the performance of the partners is essential for digital ID programs because their
scale and complexity require a
structured approach to ensure they deliver meaningful results. National digital ID systems can generate
significant benefits, but only when implementation is
closely monitored to track progress,
measure impact, and identify gaps early. A
strong M&E function ensures accountability and transparency, particularly important when handling sensitive personal
data, and supports proactive risk mitigation,
including issues related to system reliability,
data protection, and exclusion of vulnerable groups. Ultimately, M&E enables informed, data-driven
decision-making and guides the system's
evolution toward long-term success and sustainability.
The objective of this assignment
is to:
1.1 Establish an operational Monitoring, Evaluation, and Learning MEL ecosystem within NIDP, including methods, tools, SOPS,
indicators, dashboards, and performance monitoring
mechanisms.
1.2 Monitor the reliability,
availability, responsiveness, and security of the
Fayda system, including field-level operations, registration centers, printing and issuance partners, and service
integration pathways.
1.3 Conduct periodic user
experience research to understand service perceptions,
adoption, barriers, awareness, and grievances.
1.4 Evaluate the performance of
outsourced service providers and monitor SLA
compliance.
1.5 Analyze and report on
inclusion outcomes to identify underserved or excluded
populations.
1.6 Build institutional MEL
capacity within NIDP through training, coaching,
and knowledge transfer.
2. Scope of the consulting
services and specific tasks
2.1 Scope
The scope of work is designed to provide a 360-degree view of the Fayda ecosystem, integrating quantitative data from
system logs with qualitative insights
from field-level research. The Consultant
shall execute the following tasks over the 36-month duration of the assignment.
2.2 Specific tasks
Duration and Location of the Assignment
- Duration: 36 calendar months (3 years), subject to an initial six- month probationary period.
- Location: The primary duty
station is Addis Ababa, within the NIDP HQ. However,
the Consultant must conduct field audits and
regional surveys across all regions of Ethiopia where registration, card print and Authentication partners operate.
The attention of interested firms
is drawn to Sections III, paragraphs 3.14, 3.16, and
3.17 of the World Bank's "Procurement Regulations for IPF Borrowers," July 2016
("Procurement Regulations"),
revised February 2025, which outline the World Bank's policy on conflict of interest.
The consulting firm will be
selected in accordance with the QCBS method as outlined
in Section VII, paragraphs 7.3 and Annex XII of the Procurement Regulations.
Interested Service Providers firm
should provide information demonstrating that
they have the required qualifications and relevant experience in the area. Service providers firms may
include any relevant information that may indicate
their experience and relevance for the
assignment. This may include: Business
license and related documents, company profile showing years of experience in the business, description of
similar assignments, experience in similar
conditions, technical and managerial
organizational structure of the firm, number of key staff, availability of appropriate skills among staff,
general qualification...etc.
The following criteria will be
used to assess the Expression of Interest documents;
- Core Business and Years in
Business. The Firm should have been in Core business
for at least 10 years;
- Specific Experience in the
assignment area (similar nature projects, assignments
related to conducting baseline surveys, evaluations, assessments, and due diligence) at least 2 of 5 assignments
should be for technology-related programs/projects.
- Technical Capability and
Managerial Organization of the Firm; and
- General Qualifications and
number of Key Staff as well as availability of
appropriate skills among staff necessary for successful implementation of the assignment (no need to
provide CVS at this stage).
Further information can be
obtained by email at the address below during
office hours, from 8:30 AM to 5:30 PM, Addis Ababa time. Expression of Interest must be delivered in a written form
to the address below in person, or
preferably by email, on or before April 01,
2026.
Federal Democratic Republic of
Ethiopia,
National ID Program (NIDP)
Digital ID for Inclusion and Services Project
Attn: Project Management Unit (PMU),
Address: Welosefer Bole, Ethio-China St, INSA Building, 14th Floor,
Addis Ababa, Ethiopia
Tele- +251-912-200295 or +251-911-446582
E-mail: nejmedin@id.et & zelalem@id.gov.et
Website: https://id.gov.et/
Addis Ababa, Ethiopia
Federal Democratic Republic of Ethiopia,
National ID Program (NIDP)